stef823

Bottom line is Fedex does not value it's customers. It's a sleazy loophole to avoid taking any responsibility. They broke the guitar, but are not liable. It BS plain and simple. I am remiss for not reading every f**nig part of their agreement. I am limited in what I can do shippingwise after almost 20 years in the Seattle area and now live a fairly rural area where my options are shipping online and dropping off at a mailbox store that Fedex picks up at. Thanks for all the comments and feedback. Fedex may be right but the they are dead wrong as a business. Ah, but that's one of the few exclusions to coverage in the Heritage policy so it doesn't work.That's not what my policy says. In fact, it specifically covers shipping. Question: Once you sell something - technically it is no longer yours. How could it be protected? I could see if you were shipping to a repair shop or if you were moving, car accident... I sent an email to Rob at Heritage asking when title passes for purposes of coverage. I also looked at the definition of "Covered Property." I would argue that even if you've accepted the money and title has passed, the instrument could be property of others in your care, custody or control. But is it in your care, custody or control once you hand it off to the shipping company? I'd argue that it is until it safely reaches the "other" who owns the property. 1. Covered Property, as used in this Coverage Form, means: a. Musical instruments and related equipment and accessories listed in the Declarations; and b. Similar property of others that is in your care, custody or Yes.

I don't understand what 20 years has to do with anything. It's not the guitars get britle bones. What a load.

I know this might not be the right forum to voice this, but I bouncing off the walls at the moment by Fedex's latest move. I've been using the guys for years and have to admit they have done pretty good so far until about 2 weeks ago. I sold a very nice 1985 Heritage guitar and they go and break the headstock. Sold it for around $800 and insured it for the same amount. Well after having to hound them to pick it up for inspection they finally get around to reviewing the claim only to tell me that they have limited liability of $100 as the guitar was over 20 years old. I've got a call into management to see if this can be resolved. If they hold to this it's got to be the sleaziest move I have ever heard of. Has anyone else heard this load of crap before?

PM sent on the EPI.

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